Privacy Policy RM89 — Member Data Protection

Rm89 ("we", "Platform") is fully committed to protecting the privacy and security of every member's personal data when using our services at https://rm89.pw. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

This document transparently outlines what information we collect from you, why we need it, how we use it, who we may share it with under limited circumstances, and the rights you hold over your personal data.

By registering as an rm89 member or using any of our services, you are deemed to have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the rm89 platform and contact us to close your account.

Rm89 collects various types of information to ensure the platform operates smoothly and that your experience as a member is comfortable, secure, and trustworthy. The information we collect falls into three main categories:

All information we collect from you is used responsibly and limited to the following purposes only:

• Account management — Creating, verifying, and securely maintaining your rm89 account.
• Transaction processing — Processing deposits, withdrawals, and all financial transactions on the platform.
• Identity verification (KYC) — Verifies that you meet the age and identity eligibility requirements before accessing the platform's full services.
• Security & fraud prevention — Detecting suspicious activity, protecting your account, and maintaining platform integrity.
• Service communications — Sending account-related notifications, transaction confirmations, and important service updates.
• Customer support — Assists you in resolving any account or transaction-related issues.
• Legal compliance — Fulfilling our obligations under Malaysian law, including PDPA 2010 and relevant financial regulations.
• Platform enhancement — Analysing usage patterns in aggregate (not individually) to improve user experience.

Rm89 invests in robust security infrastructure to ensure your personal data is always protected. All data transmitted between your device and rm89's servers is secured with 256-bit SSL/TLS encryption, making your information unreadable even if intercepted by unauthorised parties.

Security measures we have implemented include:

• End-to-end data encryption for all sensitive information
• Servers protected by multi-layered firewalls and intrusion detection systems
• Strict internal access controls — only authorised staff are permitted to access member data
• Regular independent security audits to identify and address any vulnerabilities
• Automatic data backups and a disaster recovery plan to ensure continuity of service
• Two-factor authentication (2FA) is available for all member accounts

Your personal data is retained for as long as necessary to fulfil the purpose of collection, or as required by Malaysian law. Upon account closure, your data will be deleted or anonymised within the timeframe stipulated by applicable regulations.

Rm89 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where sharing information may be required:

• Payment service providers — Trusted payment processors that handle your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Regulatory authorities — Government bodies or law enforcement agencies when required by Malaysian law or court order.
• Anti-money laundering — Relevant financial authorities where there is suspicion of illegal financial activity that must be reported in accordance with the law.
• Platform technology providers — Companies providing rm89's technical infrastructure, bound by PDPA-compliant data processing agreements.

In all cases of sharing, rm89 ensures that recipients comply with data protection standards equal to or higher than our own. We never share more information than is necessary for the specific purpose.

Rm89 uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as secure login and session management. These cookies cannot be disabled.
• Performance Cookies — Helps us understand how members interact with the platform so we can improve the overall experience.
• Preference cookies — Storing your preferences such as language selection and display settings.
• Security cookies — Helps identify and prevent fraudulent activity and unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the rm89 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding the personal data we hold:

Rm89 takes child protection extremely seriously. Our platform is strictly for users aged 18 and above, with no exceptions. We do not knowingly collect or store any personal data from individuals under the age of 18.

If we discover that personal information of a child has been collected without our knowledge — whether through age misrepresentation or any other means — we will:

• Immediately deleting all data related to that individual
• Permanently closing the account in question
• Reporting the incident to the relevant authorities where required
• Returning any deposited funds where the source can be identified

The rm89 platform may contain links to third-party websites or services in certain contexts. It is important to understand that rm89's Privacy Policy applies only to the rm89 platform and does not cover those external websites or services.

Rm89 is not responsible for the privacy policies or data collection practices of any third-party websites. We encourage you to read the privacy policy of each website you visit independently, especially before providing any personal information to them.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. You can reach us through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the rm89 platform
• Email — Send your enquiry to [email protected] (plain text only, not clickable)
• FAQ Page — Answers to frequently asked questions are available at FAQ page us

We aim to respond to all privacy-related enquiries within 2 business days. For formal data rights requests under the PDPA, we will respond within 14 business days.

Rm89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Any amendments will be posted on this page with an updated effective date.

For significant amendments that directly affect your privacy rights, we will endeavour to notify you via your registered email or in-platform notifications. However, it remains your responsibility to review this page periodically.

Your continued use of the rm89 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, please contact us to close your account before the effective date of the changes.